Christina Cruz
About Christina Cruz
Christina Cruz is a Multi Unit Manager with over 10 years of experience in the hospitality industry, specializing in labor analysis and operational efficiency. She has held managerial roles at various establishments, including Krispy Kreme and Brooklyn Roasting Company, and possesses strong financial acumen and team-building skills.
Work at Krispy Kreme
Christina Cruz currently serves as a Multi Unit Manager at Krispy Kreme, a position she has held since 2023. In this role, she oversees multiple store locations, focusing on operational efficiency and guest satisfaction. Prior to her current position, she worked as a Store Manager at Krispy Kreme from 2021 to 2023 in the New York City Metropolitan Area. Her responsibilities included optimizing staffing schedules and enhancing productivity to improve guest experiences.
Previous Experience in the Hospitality Industry
Christina Cruz has over 10 years of experience in the hospitality industry. She worked as a Store Manager at Brooklyn Roasting Company from 2016 to 2018 in New York, New York, and at Buunni Coffee from 2018 to 2019 in the Greater New York City Area. Additionally, she served as Corporate Catering Manager at Constellation Culinary Group from 2019 to 2020. Her diverse experience spans quick-service restaurants, cafes, and corporate catering, allowing her to develop a comprehensive understanding of operational management.
Education and Expertise
Christina Cruz studied at City University of New York-Herbert H. Lehman College, where she earned a Bachelor of Business Administration (B.B.A.) from 2013 to 2018. Her academic focus included Business Management, Marketing, and Computer Applications. This educational background supports her expertise in financial management, including budget crafting, revenue forecasting, and cost-effective strategy implementation.
Skills in Labor Analysis and Team Management
Christina specializes in labor analysis to optimize staffing schedules, which enhances productivity and guest experiences. She is skilled in recruiting and building high-performing teams that align with company culture. Her collaborative approach fosters cross-functional synergy, resulting in smooth operations and improved guest satisfaction. Christina is also recognized for creating a positive and inclusive work environment that empowers team members for personal and professional growth.
Achievements in Guest Experience and Trend Analysis
Christina Cruz is recognized for her ability to create memorable guest experiences, earning accolades from both customers and colleagues. She has experience in trend analysis, which allows her to stay ahead of market trends and consumer behavior. This skill contributes to her ability to keep offerings innovative and relevant in the competitive hospitality landscape.