Emma Lima
About Emma Lima
Emma Lima is a Retail Store Manager at Krispy Kreme in Bridgend, UK, with a background in law and extensive experience in retail management. She has successfully implemented customer loyalty programs and organized community outreach events, contributing to her store's growth and community presence.
Current Role at Krispy Kreme
Emma Lima serves as the Retail Store Manager at Krispy Kreme in Bridgend, a position she has held since 2019. In this role, she oversees daily operations, staff management, and customer service initiatives. Emma has implemented a customer loyalty program that resulted in a 20% increase in repeat customer visits. Additionally, she developed a training program for new employees, which improved onboarding efficiency by 30%. Under her leadership, the store achieved the highest sales growth in the region for two consecutive quarters.
Previous Experience in Retail Management
Before joining Krispy Kreme, Emma Lima held several managerial positions in the retail sector. She worked as a General Manager at Costa Coffee from 2016 to 2018, where she managed store operations and staff. Prior to that, she was a Multi Unit/Site Manager at SELECT SERVICE PARTNER, overseeing Millie's Cookies from 2013 to 2016 in Wales and West. Emma also served as Bakery Manager at Tesco for one year in 2018-2019, further enhancing her expertise in retail management.
Educational Background in Law and Leadership
Emma Lima has a solid educational foundation in law and leadership. She earned a Bachelor of Laws (LLB) degree from the University of Glamorgan, studying Criminal Law from 2001 to 2005. Emma also completed her A levels in Law at Neath Port Talbot College from 1998 to 2000. Additionally, she pursued professional development in Multi Unit Leadership at Coventry University, obtaining a diploma in 2016. Her educational background supports her managerial roles in retail.
Community Engagement Initiatives
Emma Lima has actively contributed to community engagement efforts, particularly during her tenure at Krispy Kreme. She organized a community outreach event in Bridgend aimed at supporting local charities, which enhanced the company's presence in the community. This initiative reflects her commitment to social responsibility and community involvement.
Leadership Development and Innovation
Emma participated in a leadership workshop focused on retail innovation and customer engagement strategies. This experience has equipped her with the skills to drive customer satisfaction and implement innovative practices within the retail environment. Her focus on leadership development aligns with her role in managing teams and improving operational efficiency.