Erica Smith
About Erica Smith
Erica Smith is a bookkeeper with extensive experience in financial services and customer service. She has worked at Krispy Kreme since 2018 and previously held positions at Convergys, Loomis, and served as Assistant General Manager at Krispy Kreme from 2018 to 2020.
Work at Krispy Kreme
Erica Smith has been employed at Krispy Kreme since 2018, currently holding the position of Bookkeeper. Prior to this role, she served as Assistant General Manager at the same company from 2018 to 2020 in Savannah, Georgia. In her capacity as Assistant General Manager, she contributed to the operational management of the store. Her ongoing tenure as a Bookkeeper highlights her commitment to the organization and her expertise in financial management.
Education and Expertise
Erica Smith studied at Wiregrass Georgia Technical College, where she achieved a degree in Business Administration and Management. She also attended Wesleyan College and Valdosta High School. Her educational background supports her expertise in strategic planning within the financial services industry. Additionally, she possesses strong skills in Microsoft Excel and Microsoft Word, which are essential for her current role.
Background in Customer Service
Erica Smith has a significant background in customer service, having worked as a Customer Service Representative at Convergys from 2006 to 2008. This role provided her with foundational skills in customer interaction and problem-solving. Furthermore, she briefly worked as a Teller at Loomis in 2017, which further enhanced her experience in customer-facing roles.
Professional Experience Timeline
Erica Smith's professional experience spans several years and various roles. She worked as a Customer Service Representative at Convergys from 2006 to 2008, followed by a position as a Teller at Loomis for three months in 2017. She then transitioned to Krispy Kreme, where she served as Assistant General Manager from 2018 to 2020 before becoming a Bookkeeper, a role she has held since 2018.