Jack Ramsay
About Jack Ramsay
Jack Ramsay is a Customer Service Representative at Krispy Kreme in Narre Warren, Victoria, Australia, with a background in computer systems and cyber security. He holds a Bachelor of Cyber Security from Deakin University and has experience in technical support and coffee preparation.
Work at Krispy Kreme
Currently, Jack Ramsay serves as a Customer Service Representative at Krispy Kreme in Narre Warren, Victoria, Australia. He has held this position since 2018, contributing to the customer experience by utilizing his skills in customer service. His role involves operating an Espresso machine, which includes tasks such as foaming milk and brewing coffees, ensuring that customers receive quality beverages.
Education and Expertise
Jack Ramsay has a solid educational background in Information Technology. He studied at Kambrya College, where he completed his Secondary Education from 2011 to 2016. Following this, he attended Chisholm Institute, achieving an Advanced Diploma in Computer Systems Technology from 2017 to 2018. He furthered his studies at Deakin University, earning a Bachelor of Cyber Security from 2019 to 2021. His education has equipped him with skills in computer hardware and software installation, as well as practical experience in a Linux and Cisco environment.
Background
Jack Ramsay has experience in the technical support field, having worked at VentraIP Australia as a Technical Support VCAL Work Placement in 2016 for four months. This role provided him with foundational experience in customer support and technical troubleshooting, which complements his current position at Krispy Kreme.
Skills and Technical Proficiency
Jack Ramsay possesses skills in computer hardware and software installation, gained from his previous job roles and educational experiences. His technical proficiency extends to operating an Espresso machine, which is part of his customer service duties at Krispy Kreme. His education in Information Technology and Cyber Security has also provided him with a strong understanding of various technical environments.