Josh Duncan
About Josh Duncan
Josh Duncan is an Assistant Manager at Krispy Kreme, where he has worked since 2018. He has a diverse background in customer service and food preparation, with previous roles at Enterprise Rent-A-Car, Convergys, and Pizza Hut.
Current Role at Krispy Kreme
Josh Duncan has been serving as an Assistant Manager at Krispy Kreme since 2018. In this role, he is responsible for overseeing daily operations, ensuring high-quality service delivery, and managing staff. His expertise in food preparation contributes to the efficient functioning of the store, enhancing customer satisfaction and operational effectiveness.
Previous Experience in Customer Service
Before joining Krispy Kreme, Josh Duncan accumulated extensive experience in customer service roles. He worked at Enterprise Rent-A-Car as a Work at Home Retail Reservation Representative from 2014 to 2016 and at Convergys as a Work at Home Customer Service Representative from 2013 to 2014. These positions allowed him to develop strong communication and problem-solving skills.
Experience in Food Service Management
Josh Duncan has a solid background in food service management, having worked as a Shift Manager at Pizza Hut from 2015 to 2017. In this capacity, he managed staff, ensured quality service, and maintained operational standards. His experience in this role complements his current position at Krispy Kreme.
Educational Background
Josh Duncan studied at Southeast Missouri State University from 1991 to 1993. He later attended Metro Business College-Cape Girardeau, where he focused on Business/Computer Specialist and earned an Associate of Applied Science degree from 2005 to 2007. His educational background supports his roles in both the food service and call-center industries.
Skills in Retail Operations
Josh Duncan possesses strong skills in cash handling and inventory management, which are essential for managing operations in a fast-paced retail environment. His expertise in these areas enhances his effectiveness as an Assistant Manager at Krispy Kreme, where operational efficiency is crucial.