Mahir Alam
About Mahir Alam
Mahir Alam is a Customer Service Representative with extensive experience at Krispy Kreme and Sydney Airport. He holds a Bachelor of Engineering (Honours) in Mechanical Engineering from Macquarie University and aims to apply his engineering skills for community benefit.
Work at Krispy Kreme
Mahir Alam has been employed at Krispy Kreme as a Customer Service Representative since 2020. In this role, he engages with customers to ensure a positive experience and addresses their needs effectively. His tenure at Krispy Kreme spans four years, during which he has developed strong customer service skills and contributed to the overall customer satisfaction of the brand.
Experience at Sydney Airport
Mahir Alam has worked at Sydney Airport as a Customer Service Representative since 2018. He is stationed in Terminal 1, where he has accumulated six years of experience in customer service. His role involves assisting travelers and providing information, showcasing his ability to handle diverse customer interactions in a busy environment.
Previous Role at GIZ
In 2018, Mahir Alam worked as a Machine Design Engineer at GIZ for a duration of four months in Bangladesh. This position allowed him to apply his engineering knowledge in a practical setting, contributing to projects that required technical expertise in mechanical design.
Education and Expertise
Mahir Alam studied Mechanical Engineering at Macquarie University, where he earned a Bachelor of Engineering (Honours) from 2018 to 2021. Prior to this, he attended Ahsanullah University of Science and Technology, completing a Bachelor of Science in Mechanical Engineering from 2016 to 2018. His educational background equips him with a strong foundation in engineering principles and practices.
Community Involvement and Skills
Mahir Alam aims to benefit the community by applying his mechanical engineering skills. He possesses a natural talent for creative problem solving and leadership, which he has developed through various customer service roles. His interpersonal skills are a significant asset in both engineering and customer service contexts.