Manish Shamanna
About Manish Shamanna
Manish Shamanna serves as the Head of Operations and Marketing at Krispy Kreme, where he has significantly contributed to the company's growth and operational efficiency since 2017. He holds a Bachelor's degree in Economics and has completed an Executive Program in Retail Management from the Indian Institute of Management, Calcutta.
Work at Krispy Kreme
Manish Shamanna has held multiple roles at Krispy Kreme, starting as City Manager - Operations from 2015 to 2017. He played a crucial role in expanding the company's retail presence in Bengaluru through strategic business development initiatives. Since 2017, he has served as Head of Operations, overseeing operational efficiency and marketing strategies. In 2021, he took on additional responsibilities as Head of Operations & Online Delivery Channel, successfully integrating online delivery into the company's operations. His current role as Head of Operations and Marketing began in 2022, focusing on enhancing customer reach and brand visibility.
Education and Expertise
Manish Shamanna holds a Bachelor's degree in Economics from St. Joseph's College of Arts & Science. He furthered his education with an Executive Program in Retail Management from the Indian Institute of Management, Calcutta, completed in 2020. Additionally, he studied at St. Joseph's College of Post Graduation and Research Center. His educational background supports his expertise in operations and marketing within the retail sector.
Background
Before joining Krispy Kreme, Manish Shamanna worked at American Express as a Retail Sales Officer from 2013 to 2014 in Bengaluru, India. This experience contributed to his understanding of sales and customer service, which he later applied in his roles at Krispy Kreme. His career trajectory reflects a strong foundation in retail operations and marketing.
Achievements
At Krispy Kreme, Manish Shamanna has contributed to operational efficiency by optimizing retail space management, which led to increased sales and profitability. He developed and led training programs for sales teams, focusing on customer service and sales techniques. His innovative marketing strategies have significantly boosted Krispy Kreme's brand visibility and customer engagement in the Indian market.