Mike Newman
About Mike Newman
Mike Newman is a Service Desk Manager with extensive experience in IT support roles. He has worked at various organizations, including Krispy Kreme and Bell Partners Inc, and has a background in network support and service delivery management.
Current Role at Krispy Kreme
Mike Newman serves as the Service Desk Manager at Krispy Kreme, a position he has held since 2021. In this role, he is responsible for overseeing the IT service desk operations, ensuring efficient support for internal users and maintaining high service standards. His work contributes to the overall functionality of IT services within the organization.
Previous Experience at Bell Partners Inc
Before joining Krispy Kreme, Mike Newman worked at Bell Partners Inc as the IT Service Desk Manager from 2016 to 2018. His responsibilities included managing IT support operations and leading a team of help desk analysts. Prior to this role, he served as a Senior Help Desk Analyst at the same company from 2014 to 2016, where he provided technical support and resolved IT issues.
Background in IT Support
Mike Newman has a solid background in IT support, having worked in various roles prior to his current position. He was employed as a Network Support Specialist for the City of Greensboro from 2011 to 2014, where he focused on network maintenance and support. Additionally, he worked as a Field Service Engineer at NCR Corporation from 2007 to 2011, providing on-site technical support.
Education and Training
Mike Newman studied at Guilford Technical Community College, where he earned an associate degree from 2012 to 2014. This educational background provided him with foundational knowledge and skills in information technology, which he has applied throughout his career in various IT support roles.
Experience with TEKsystems
From 2019 to 2021, Mike Newman worked at TEKsystems as the Information Technology Service Delivery Manager for Krispy Kreme Doughnuts. In this capacity, he managed IT service delivery processes and ensured that service levels were met, further enhancing his expertise in IT service management.