Nicole Herrera
About Nicole Herrera
Nicole Herrera is a Retail Sales Supervisor at Krispy Kreme and has been in this role since 2017. She currently works at Merck in Pharmacovigilance Operations and has a background in marketing and business operations.
Work at Krispy Kreme
Nicole Herrera has been employed at Krispy Kreme as a Retail Sales Supervisor since 2017. In this role, she oversees retail operations and ensures a high level of customer service. Her responsibilities include managing sales staff, optimizing store performance, and implementing effective sales strategies. Nicole's experience in retail sales has contributed to her understanding of customer engagement and operational efficiency.
Current Role at Merck
Since 2022, Nicole has been working at Merck in Pharmacovigilance Operations & Global Process Enablement. In this position, she formulates and manages the creation of a video series that highlights Pharmacovigilance regulatory structures across various regions. Additionally, she collects data from global Subject Matter Experts (SMEs) to enhance understanding of international regulatory frameworks, showcasing her analytical skills and attention to detail.
Previous Experience at American Express
Nicole worked at American Express as a Marketing Analyst for a total of six months in 2021. During her time in this role, she focused on analyzing marketing techniques and collecting data to strengthen business relationships with customers. Her experience at American Express provided her with insights into marketing strategies and data analysis.
Education and Expertise
Nicole studied at Hudson County Community College, where she earned an Associate's degree in Business (Liberal Arts) from 2020 to 2022. She also attended Year Up, achieving a focus in Business Operations from 2020 to 2021. Her educational background has equipped her with essential skills in business operations and marketing analysis.
Background and Skills
Nicole completed her high school education at Memorial High School from 2016 to 2020. She possesses top Gallup strengths in Input, Intellection, Analytical, Individualization, and Responsibility, which reflect her capabilities in data analysis and understanding customer needs. These strengths support her roles in both retail and corporate environments.