Stephanie Cooke
About Stephanie Cooke
Stephanie Cooke serves as the General Manager at Krispy Kreme, where she implements strategies to improve production and retail operations. She has a background in criminology and criminal justice, along with extensive experience in team management and customer service.
Work at Krispy Kreme
Stephanie Cooke has served as the General Manager at Krispy Kreme since 2019. In this role, she has implemented strategies aimed at enhancing both production and retail operations. Her focus includes aligning team efforts with sales and company objectives, ensuring that the operations run smoothly and efficiently. Cooke manages a diverse team of employees and shift supervisors, fostering a collaborative work environment that supports the overall goals of the organization.
Education and Expertise
Stephanie Cooke holds a Bachelor of Arts in Criminology from the University of South Florida, where she studied from 2005 to 2009. She furthered her education at the University of Central Florida, earning a Master of Science in Criminal Justice/Police Science from 2009 to 2013. This academic background provides her with a solid foundation in analytical thinking and management, which she applies in her current role at Krispy Kreme.
Background in Law Enforcement
Before her tenure at Krispy Kreme, Stephanie Cooke worked at the Polk County Sheriff's Office in Florida. She served as a Certified Detention Deputy from 2014 to 2017, followed by a role as an IT Technical Analyst from 2017 to 2019. These positions contributed to her skills in team management and operational efficiency, which she has carried into her current management role.
Experience in the Service Industry
Stephanie Cooke has extensive experience in the service industry, having worked at Cracker Barrel Old Country Store from 2006 to 2019. During her 13 years there, she held positions as a Server and Corporate Trainer. This experience has equipped her with valuable skills in customer service and team training, which are essential in her current role at Krispy Kreme.