Tram Vo
About Tram Vo
Tram Vo is a Team Leader at Krispy Kreme and a student at AGSM @ UNSW Business School. With a background in retail and a Bachelor of Vision Science from UNSW, she has successfully implemented sales strategies that significantly improved customer satisfaction and revenue.
Work at Krispy Kreme
Tram Vo serves as a Team Leader at Krispy Kreme, a role she has held since 2022 at the Domestic Airport location. In this position, she has revised and implemented three key sales and customer processes aimed at enhancing strategic account planning, pipeline management, and customer satisfaction. Additionally, she has designed and measured the effectiveness of marketing campaigns, preparing detailed reports for Senior Management. Her initiatives have contributed to a significant improvement in the customer base and a 20% increase in revenue within three months of a product roll-out.
Previous Experience at Kmart
Before joining Krispy Kreme, Tram Vo worked as a Retail Assistant at Kmart from 2021 to 2022 in Rhodes, NSW. During her time at Kmart, she gained valuable experience in retail operations and customer service, which has contributed to her current role in team leadership.
Education and Expertise
Tram Vo studied at the University of New South Wales (UNSW), where she achieved a Bachelor of Vision Science. Her educational background provides her with a strong foundation in scientific principles, which she applies in her current roles. She is also currently a student at AGSM @ UNSW Business School, further enhancing her expertise in business management and leadership.
Achievements in Sales and Marketing
At Krispy Kreme, Tram Vo has successfully implemented strategies that have led to a 20% revenue improvement within three months of launching new products. She has also played a key role in revising sales and customer processes, which have enhanced overall customer satisfaction and strategic planning within the company.