Emily Masters
About Emily Masters
Emily Masters is a Customer Success and Marketing professional currently employed at Kritik in Toronto, Ontario. She holds a Bachelor of Commerce degree in Marketing from the University of Guelph and has a diverse work history that includes roles in marketing, food production, and customer service.
Current Role at Kritik
Emily Masters currently holds the position of Customer Success/Marketing at Kritik, where she has been employed since 2022. In this role, she focuses on enhancing customer satisfaction and implementing marketing strategies to support the company's objectives. Her responsibilities include engaging with clients to understand their needs and ensuring they receive optimal value from the company's services.
Previous Experience in Marketing and Customer Service
Prior to her current role, Emily Masters gained valuable experience in various positions. She worked at Ricoh Canada Inc. as a Marketing Solutions Specialist for three months in 2021, where she contributed to marketing initiatives. Additionally, she served as a Front Desk Administrator at Rego Realty Inc. for eight months, enhancing her customer service skills. Her background also includes a role as a Content Writer at Nevvon, where she worked for two months in 2020.
Education and Academic Background
Emily Masters studied at the University of Guelph, where she pursued a Bachelor of Commerce (BCom) degree in Marketing/Marketing Management from 2018 to 2022. During her studies, she participated in a co-op program that provided practical business experience, further developing her skills in marketing and customer relations.
Early Career and Work Experience
Emily's early career includes working as a Team Member at Tim Hortons from 2016 to 2018, where she gained foundational customer service experience. She also worked as a Food Production Worker at Freshstone Brands Inc. for three months in 2019. These roles contributed to her understanding of teamwork and effective communication in diverse environments.
Skills and Interests in Marketing
Emily Masters excels in communication skills and thrives in collaborative settings. She has a strong interest in branding and seeks to understand the underlying reasons behind specific marketing techniques. Her ability to share personal ideas and explore others' perspectives enhances her effectiveness in marketing and customer success roles.