Darren Hua
About Darren Hua
Darren Hua is a System Tools/Automation Engineer currently working at Kry, with a background in customer experience and technical support roles at Tobii. He holds a Master's degree in Social Science from Lund University and has extensive experience in digital tools and problem-solving.
Current Role at Kry
Darren Hua currently serves as a System Tools/Automation Engineer at Kry, a position he has held since 2022. In this role, he focuses on optimizing support workflows through technical problem-solving and the implementation of digital tools frameworks. His contributions include the development of GDPR automations, which ensure compliance while enhancing customer support operations. Additionally, he has successfully introduced customer feedback programs, reflecting a commitment to innovation within the organization.
Previous Experience at Tobii
Darren Hua worked at Tobii from 2016 to 2022 in various roles, including Technical Support Engineer, System Administrator, Customer Experience Specialist, and Digital Tools Administrator. His tenure at Tobii spanned four years, during which he developed content for end users using diverse mediums such as text and video. He also engaged in proactive strategies, including chatbot operations, to enhance customer experience.
Educational Background
Darren Hua has a diverse educational background. He earned a Master's degree in Social Science from Lund University, studying from 2009 to 2011. He also completed a Bachelor's degree in International Area Studies at the University of Oklahoma from 2004 to 2008. Additionally, he studied IT Security at KTH Royal Institute of Technology from 2014 to 2015 and has pursued various other studies, including Design and Applied Arts at the University of Borås in 2023.
Language Proficiency
Darren Hua is proficient in both Japanese and Swedish, which enhances his ability to communicate and collaborate in international settings. His language skills support his work in diverse environments and contribute to effective interactions with clients and colleagues across different cultures.
Early Career Experience
Before his roles in technology and customer experience, Darren Hua worked as a Server at Darden Restaurants for nine months in 2007-2008. He also served as a Project Manager at Midfield Media for four months in 2011. These early experiences provided him with foundational skills in customer service and project management.