Shane Munro
About Shane Munro
Shane Munro serves as the Head of Service Delivery at Kry, where he has worked since 2021. He has a background in operations management and holds a Level 7 Advanced Diploma in Strategic People Management.
Current Role at Kry
Shane Munro serves as the Head of Service Delivery at Kry, a position he has held since 2021. In this role, he is responsible for overseeing the service delivery operations, ensuring that the company's healthcare services meet quality standards and operational efficiency. His leadership focuses on enhancing patient experience and optimizing service processes.
Previous Experience at Kry
Before becoming Head of Service Delivery, Shane Munro worked at Kry as a Service Delivery Manager from 2020 to 2021. During his tenure in this role, he contributed to the management of service delivery operations in London, England. His efforts were aimed at improving operational workflows and service quality.
Educational Background
Shane Munro studied at Anglia Ruskin University, where he earned a Bachelor of Arts degree in Business Management from 2012 to 2015. He furthered his education by obtaining a Level 7 Advanced Diploma in Strategic People Management from CIPD Qualifications, completing this program from 2021 to 2023.
Professional Experience in Healthcare
Prior to his current role at Kry, Shane Munro held the position of Head of Operations at Patient from 2019 to 2020. He also worked as a Regional Operations Manager at Mountain Healthcare Limited from 2016 to 2017. His experience in these roles has equipped him with skills in operational management and healthcare service delivery.
Key Contributions to Digital Healthcare
Shane Munro played a significant role in Livi's achievement of becoming the first digital healthcare provider in England to receive an Outstanding rating from the Care Quality Commission (CQC) in June 2021. His contributions were essential in enhancing the operational standards and service quality within the organization.