Jessica Peck
About Jessica Peck
Jessica Peck serves as the Director of Customer Support at Kuali, Inc., a position she has held since 2018. With a background in research administration and extensive experience in both pre-award and post-award processes, she has significantly contributed to the integration of the Kuali Research system at the University of Arizona.
Work at Kuali
Jessica Peck has been serving as the Director of Customer Support at Kuali, Inc. since 2018. In this role, she has contributed to improving customer service operations and enhancing user experience. Prior to her current position, she worked as the Support and Documentation Lead at Kuali for one year, where she implemented a comprehensive system documentation strategy. This strategy aimed to improve user experience and support efficiency, demonstrating her commitment to customer satisfaction and operational excellence.
Education and Expertise
Jessica Peck holds two degrees from the University of Arizona. She earned a Bachelor of Arts (B.A.) in Film/Cinema/Video Studies from 2007 to 2013 and a Bachelor of Science (B.S.) in Business Administration and Management from 2000 to 2004. Her educational background provides her with a diverse skill set, which she has applied extensively in her professional roles, particularly in research administration processes.
Background
Before joining Kuali, Inc., Jessica Peck worked at the University of Arizona for a decade. She served as the Principal Sponsored Projects Administrator from 2004 to 2014, gaining significant experience in pre-award and post-award research administration processes. Following this role, she worked as a Business Analyst, Principal - KC (UAccess Research) from 2014 to 2017. This combination of roles has equipped her with a deep understanding of research administration and customer support.
Achievements
During her tenure at Kuali, Jessica Peck played a key role in the transition and integration of the Kuali Research system at the University of Arizona. Her contributions to this project highlight her expertise in research administration and her ability to manage complex system integrations effectively. Additionally, her implementation of a comprehensive system documentation strategy at Kuali has significantly enhanced user experience and support efficiency.