Pauline Fetters
About Pauline Fetters
Pauline Fetters is a Senior Customer Success Manager at Kuali, Inc., with extensive experience in customer success, production management, and marketing across various companies in the Greater Los Angeles and Denver areas. She has a background in film studies and has held roles that involved product development, customer engagement, and team collaboration.
Work at Kuali
Pauline Fetters has been employed at Kuali, Inc. as a Senior Customer Success Manager since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include collaborating with the Product and Engineering teams to influence product development based on customer feedback.
Previous Experience in Customer Success
Before joining Kuali, Pauline Fetters held several positions in customer success and management. She worked at Process Street as a Customer Success Manager from 2021 to 2022. Prior to that, she served as a Customer Success Manager and later as Director of Marketing & Customer Success at Keyrenter Denver from 2018 to 2021. Her experience includes managing customer relationships and developing strategies to reduce churn.
Background in Production and Marketing
Pauline Fetters has a diverse background in production and marketing. She worked as a Production Coordinator at VIMBY from 2008 to 2012 and as a Production Manager at ROBERT DALRYMPLE PRODUCTIONS, INC. from 2012 to 2013. Additionally, she served as a Sales and Marketing Manager at Sunset Studios from 2014 to 2017, where she developed marketing strategies and managed sales operations.
Education and Expertise
Pauline Fetters studied at multiple institutions to build her educational foundation. She earned an Associate of Arts and Sciences (AAS) from Santa Barbara City College in 2007, followed by another AAS from Los Angeles Valley College in 2009. She completed her Bachelor of Arts (BA) in Film/Cinema/Video Studies at California State University-Northridge in 2010. Her education supports her expertise in customer success and production management.
Entrepreneurial Ventures
In addition to her corporate roles, Pauline Fetters is the owner of Jaces Place LLC, a venture she started in 2020. This entrepreneurial experience complements her extensive background in customer success and management, allowing her to apply her skills in a business ownership context.