Mary Luz Mosende,Lpt
About Mary Luz Mosende,Lpt
Mary Luz Mosende is a Senior Cashout Associate at Kumu, where she has worked since 2022. She has a diverse background in community operations and education, having held various roles at Kumu and previously worked as a junior high school teacher in the Philippines.
Current Role at Kumu
Mary Luz Mosende serves as a Senior Cashout Associate at Kumu, a position she has held since 2022. In this role, she manages chargebacks and fraud alerts, ensuring the integrity of financial transactions. Additionally, she addresses customer inquiries and issues through Zendesk tickets, providing support to users and maintaining customer satisfaction.
Previous Experience at Kumu
Mary Luz Mosende has held multiple positions at Kumu, beginning as a Community Moderator I in 2020 for six months. She progressed to Community Moderation Associate - Shift Supervisor in 2021 for four months, and later served as Community Operations Associate from 2021 to 2022 for six months. In 2022, she took on the role of Community Operations Senior Associate, leading the Internal Revenue Team for nine months. Her experience at Kumu spans various aspects of community management and operations.
Teaching Background
Mary Luz Mosende worked as a Junior High School Teacher at the Department of Education - Philippines in 2019. She held this position for a total of five months, with stints in Esperanza and Bayugan II, Agusan del Sur. This experience provided her with foundational skills in education and classroom management.
Educational Qualifications
Mary Luz Mosende earned a Bachelor of Science in Biology from Caraga State University, studying from 2009 to 2011. She furthered her education at Agusan del Sur State College of Agriculture and Technology, where she obtained a Bachelor of Secondary Education with a focus on Biology/Biological Sciences from 2014 to 2017. Additionally, she completed a Technical-Vocational program in Bread and Pastry Production NC II at Iligan Institute of Fashion and Trade in 2018.