Soner Birol
About Soner Birol
Soner Birol is the Head of Operations at Kunduz, where he has worked since 2020. He has a background in civil engineering and extensive experience in project management and customer support.
Work at Kunduz
Soner Birol has been serving as the Head of Operations at Kunduz since 2020. In this role, he leads the onboarding, retention, quality, and customer support teams. His responsibilities include analyzing data to ensure that key performance indicators are met daily. He collaborates with the Product & Tech Team to categorize and prioritize customer feedback, focusing on optimizing the onboarding funnel to enhance user experience. Birol also works on retention and engagement strategies aimed at improving customer satisfaction and increasing service quality.
Previous Experience
Before joining Kunduz, Soner Birol worked at Hillside - Alarko Tourism Group as a Digital Project Manager from 2019 to 2020. He also held the position of Projects Supervisor at the same company from 2014 to 2019. Earlier in his career, he completed internships at Arup in 2013 and Ronesans Holding in 2012, gaining valuable experience in the industry. His diverse roles have contributed to his expertise in project management and operations.
Education and Expertise
Soner Birol earned his Bachelor's Degree in Civil Engineering from Boğaziçi University, where he studied from 2009 to 2015. He also attended Kadıköy Anadolu Lisesi from 2004 to 2009. His educational background in engineering provides him with a strong foundation for his roles in operations and project management.
Background
Soner Birol has a background in civil engineering and project management, with significant experience in various operational roles. He has worked in Istanbul, Turkey, for several organizations, developing skills in customer support, data analysis, and team leadership. His career path reflects a commitment to enhancing user experience and service quality in the organizations he has been part of.