Zeynep Usta
About Zeynep Usta
Zeynep Usta is a Growth Team Member at Kunduz, where she has worked since 2020. She specializes in competitive analysis, customer feedback analysis, and content development to support sales efforts.
Work at Kunduz
Zeynep Usta has been a Growth Team Member at Kunduz since 2020. In this role, she conducts competitive analysis and prepares reports specifically for the US Growth Team. Usta also engages directly with customers who leave low ratings, addressing their concerns to improve overall customer satisfaction. Additionally, she develops content for social media posts to support sales efforts and prepares detailed weekly presentations on customer ratings and comments for the team.
Previous Experience
Prior to her current role, Zeynep Usta worked at Kunduz as a OneTeam Team Member from 2019 to 2020 for a duration of seven months. Before that, she had a brief stint as a Sales Associate at Gordion Academia in 2018, where she worked for one month in Istanbul, Turkey. Her experiences in these positions contributed to her skills in customer engagement and sales support.
Education and Expertise
Zeynep Usta studied at İstanbul University, where she pursued a degree in Public Administration, achieving Lisans Derecesi from 2019 to 2023. She also attended Boğaziçi University, studying International Trade and obtaining Lisans Derecesi from 2018 to 2022. Her educational background equips her with a solid foundation in public administration and international trade, enhancing her expertise in growth strategies.
Customer Engagement and Analysis
In her role at Kunduz, Zeynep Usta analyzes customer feedback from Google Play and AppStore to identify areas for improvement in customer satisfaction. She builds detailed customer profiles to enhance marketing strategies and prepares comprehensive reports that inform the growth team about customer ratings and comments. This analytical approach supports the company's efforts to refine its services and address customer needs effectively.