Brad Birnbaum
About Brad Birnbaum
Brad Birnbaum is the Chief Executive Officer of Kustomer, a customer service software company, a position he has held since 2023. He has over 20 years of experience in the enterprise tech industry, having previously worked at Salesforce, Meta, and several other technology firms.
Work at Kustomer
Brad Birnbaum currently serves as the Chief Executive Officer of Kustomer, a position he has held since 2023. Kustomer is a customer service software company that focuses on enhancing customer support through innovative technology. Under his leadership, Kustomer was spun out from Meta in 2023, allowing it to operate independently. Birnbaum previously co-founded Kustomer in 2015 and led the company until 2022, when it was acquired by Meta.
Education and Expertise
Brad Birnbaum studied Information Systems at Stony Brook University, where he earned a Bachelor of Science degree from 1994 to 1996. He also studied Computer Science at Brandeis University from 1992 to 1994, where he served as a Justice Louis Brandeis Scholar. Additionally, Birnbaum conducted advanced organo-metallic research in chemistry as a Simon's fellow at the State University of New York at Stony Brook.
Background
Brad Birnbaum has over 20 years of experience in the enterprise technology sector. His career includes significant roles at various companies, including serving as VP of Engineering at Salesforce.com from 2011 to 2014 and as CTO at Talisma from 2004 to 2008. He also held leadership positions at companies such as Meta, AOL, and eShare Technologies, where he co-founded the company in 1994.
Achievements
Birnbaum has made notable contributions to the customer service industry, including revolutionizing enterprise e-commerce with large-scale chat for customer support. He co-founded Assistly in 2009, which was later acquired by Salesforce and became Desk.com. He has also written for Forbes, discussing trends in customer service and AI in call centers, showcasing his expertise in the field.