Catherine F.
About Catherine F.
Catherine F. is a Senior Technical Writer at Kustomer, where she has worked since 2023. She has extensive experience in technical writing, having previously held positions at Meta and Information Builders, and holds a Master's degree in Technical Writing from New York University.
Work at Kustomer
Catherine F. currently holds the position of Senior Technical Writer at Kustomer, a role she has occupied since 2023. This marks her second tenure at the company, having previously worked there as a Senior Technical Writer from 2021 to 2022. During her time at Kustomer, she has contributed to the development of technical documentation and user guides, enhancing the overall user experience. Her experience at Kustomer is complemented by her extensive background in technical writing across various organizations.
Education and Expertise
Catherine F. has a strong educational background in technical writing and engineering. She earned a Master of Science in Technical Writing from New York University - Polytechnic School of Engineering. Additionally, she holds a Bachelor of Science in Electrical Engineering Technology from the Rochester Institute of Technology. Her academic credentials support her expertise in creating clear and effective technical documentation.
Background
Catherine F. has over a decade of experience in technical writing, having worked in various roles across multiple organizations. She began her career at the State of NY Metropolitan Transportation Authority as a College Aide in 2007. She then transitioned to Information Builders, where she held several positions, including Technical Writer and Technical Editor, from 2008 to 2019. Her experience spans working in Agile environments, specifically utilizing Scrum methodologies, which enhances her ability to collaborate effectively in team settings.
Achievements
Catherine F. has actively participated in volunteer opportunities related to STEM education, particularly with the FIRST Lego League. She is passionate about exposing children to STEM fields and enjoys attending robotics competitions. Her involvement in these initiatives reflects her commitment to fostering interest in technology and engineering among young learners.