Dan Cohen
About Dan Cohen
Dan Cohen is an Implementation Manager with a background in psychology and extensive experience in technical consulting. He has worked for notable companies such as iCIMS, NBCUniversal, and Apple, and currently leads implementation efforts at Kustomer.
Work at Kustomer
Dan Cohen has been serving as an Implementation Manager at Kustomer since 2021. In this role, he is responsible for obtaining client feedback and translating it into actionable items for product and development teams. He leads project design sessions and offers guidance on best practices for configuration options to align with client needs. Dan collaborates with Sales, Customer Success, and Product teams to identify and communicate technical services and solutions, ensuring a smooth implementation process.
Education and Expertise
Dan Cohen studied at Rutgers University, where he earned a Bachelor of Arts in Psychology from 2020 to 2022. Prior to that, he attended Brookdale Community College, achieving an Associate of Arts degree from 2020 to 2021. His educational background provides a foundation for understanding client needs and enhancing user experiences in his current role.
Background
Before joining Kustomer, Dan Cohen held several positions that contributed to his expertise in implementation and technical analysis. He worked as an Implementation Consultant at iCIMS from 2018 to 2021, where he focused on client needs and project execution. Prior to that, he served as a Technical Analyst at NBCUniversal for one year. His career began at Apple, where he worked as an Apple Certified Mac Technician from 2013 to 2017.
Professional Experience
Dan Cohen has accumulated diverse professional experience in the technology and implementation sectors. His role as an Implementation Consultant at iCIMS involved working closely with clients to ensure successful project outcomes. At NBCUniversal, he functioned as a Technical Analyst, gaining insights into technical operations. His early experience as an Apple Certified Mac Technician laid the groundwork for his technical skills and client service approach.