Derek P.
About Derek P.
Derek P. is a Senior Technical Support Engineer with a diverse background in technical roles across various companies. He has expertise in both front-end and back-end technologies and has worked extensively with cloud computing solutions and software development frameworks.
Current Role at Kustomer
Derek P. serves as a Senior Technical Support Engineer at Kustomer, a position he has held since 2023. In this role, he is responsible for providing technical support and solutions to clients, leveraging his extensive experience in both front-end and back-end technologies. His expertise in cloud computing, particularly with AWS EC2, enhances his ability to address complex technical issues effectively.
Previous Experience in Technical Support
Prior to his current role, Derek worked as a Technical Support Engineer at Meta from 2022 to 2023. His experience at Kustomer and Meta has equipped him with valuable skills in troubleshooting and resolving technical challenges. He also held a position at Kustomer as a Technical Support Engineer from 2021 to 2022, where he further developed his technical support capabilities.
Educational Background
Derek P. has a diverse educational background. He achieved a Bachelor of Science in Business Administration/Marketing from the University of Rhode Island, where he studied from 2007 to 2011. He also attended Hack Reactor, completing a Software Engineering Immersive program in 2019. Additionally, he studied at Bond University for one year and briefly attended Rider University in 2009.
Technical Skills and Expertise
Derek possesses a strong foundation in software development, utilizing various testing frameworks such as Mocha/Chai, Jest, and Enzyme. He is proficient in CSS Modules for web styling and has experience with build tools like Babel and Webpack. His knowledge extends to frameworks like React and Vue, as well as databases including MySQL and MongoDB, making him well-versed in both front-end and back-end technologies.
Career Progression and Roles
Derek's career includes diverse roles across multiple organizations. He worked at Simpson and Brown as a Field Supervisor and Project Accountant, and he held various positions at Merrill Lynch, including Financial Solutions Advisor and Tax Department Representative. His experience also includes consulting as a Software Engineer at a Stealth Startup and working on personal projects in software development.