Elissa Cabasso
About Elissa Cabasso
Elissa Cabasso serves as the Head of Customer Success at Kustomer, where she has worked since 2023. She holds an MBA from NYU Stern School of Business and has extensive experience in account management and customer success, primarily at JW Player.
Work at Kustomer
Elissa Cabasso currently serves as the Head of Customer Success at Kustomer, a role she has held since 2023. In this position, she is responsible for overseeing customer success initiatives and ensuring that clients receive optimal support and service. Her leadership aims to enhance customer satisfaction and retention, aligning with Kustomer's mission to provide exceptional customer experiences.
Professional Experience at JW Player
Elissa Cabasso has extensive experience at JW Player, where she held multiple roles over several years. She started as an Account Manager from 2015 to 2017, then progressed to Strategic Account Manager from 2017 to 2019. She later became the Senior Director of Account Management, Americas, from 2020 to 2021, and subsequently served as Director of Enterprise Account Management from 2019 to 2020. In 2022, she was appointed VP of Account Management and later VP GTM Operations & Strategy until 2023.
Education and Expertise
Elissa Cabasso earned her Master of Business Administration (MBA) from NYU Stern School of Business, focusing on Management, Strategy, and Product Management from 2015 to 2018. Prior to her MBA, she obtained a Bachelor of Arts in Psychology and Business from the University of Rochester, studying from 2007 to 2009. She also attended Tulane University for one year, where she studied Psychology.
Previous Roles and Responsibilities
Before her tenure at JW Player, Elissa Cabasso worked at Practising Law Institute as a Senior Account Manager from 2013 to 2015. She also gained experience at Reis as a Business Development Operations professional from 2010 to 2013 and worked as a Marketing Consultant at CFO Consulting Partners from 2009 to 2011. These roles contributed to her expertise in account management and customer success.