Gilbert Valdes
About Gilbert Valdes
Gilbert Valdes is a Sr. Implementation Manager with extensive experience in technology and healthcare sectors. He has held various roles at companies such as Health Quest, UltraLinq Healthcare Solutions, LivePerson, and Kustomer.
Work at Kustomer
Gilbert Valdes has been serving as a Senior Implementation Manager at Kustomer since 2023. In this role, he is responsible for overseeing the implementation processes and ensuring that client needs are met effectively. His expertise in managing complex projects contributes to the success of the organization in delivering customer service solutions.
Previous Experience in Implementation Management
Prior to his current position, Gilbert Valdes worked at Meta as a Senior Implementation Manager from 2021 to 2023. He also held the role of Implementation Manager at LivePerson from 2019 to 2021. His experience in these positions has equipped him with the skills necessary for managing client implementations and enhancing operational efficiency.
Background in Healthcare Technology
Gilbert Valdes has a significant background in healthcare technology, having worked at UltraLinq Healthcare Solutions, Inc. in various roles. He served as an Inside Sales Representative from 2018 to 2019, and as a Solutions Support Engineer from 2016 to 2018. Additionally, he was an Implementation Manager at the same company in 2018.
Education and Training
Gilbert Valdes studied at Dutchess Community College from 2008 to 2011, where he completed a three-year program. He also attended the State University of New York College of Agriculture and Technology at Cobleskill for 11 months in 2008. His educational background has provided him with foundational knowledge applicable to his career in technology and implementation management.
Early Career at Health Quest
Gilbert Valdes began his career at Health Quest, where he worked from 2008 to 2014. During this time, he held two positions: Lead Operations Technician and Remote Support Technician. His experience at Health Quest laid the groundwork for his future roles in technology and implementation management.