Hunter Romanowski
About Hunter Romanowski
Hunter Romanowski serves as an Enterprise Customer Success Manager at Kustomer, where he collaborates with teams to provide customized solutions for clients. With a background in customer success management at Meta and Aspire Technology Partners, he focuses on enhancing customer satisfaction and value realization.
Work at Kustomer
Hunter Romanowski serves as an Enterprise Customer Success Manager at Kustomer, a position he has held since 2024. In this role, he collaborates with both internal and external teams to deliver tailored solutions for clients. He manages a portfolio of 30-75 business relationships, which generates a combined annual recurring revenue of approximately 3.5 million dollars. His responsibilities include conducting quarterly business reviews to articulate use cases and enhance customer adoption.
Previous Experience at Meta
Before joining Kustomer, Hunter worked at Meta as a Commercial Customer Success Manager from 2022 to 2023. During his tenure, he focused on enhancing customer satisfaction and success, utilizing data and insights to track performance metrics. His efforts in this role contributed to improved client relationships and satisfaction levels.
Background in Customer Success Management
Hunter has a diverse background in customer success management, having previously worked at Aspire Technology Partners as a Customer Success Manager from 2021 to 2022. In this position, he developed strategies to improve customer engagement and satisfaction. He also served as a Commercial Customer Success Manager at Kustomer from 2023 to 2024, further solidifying his expertise in the field.
Education and Expertise
Hunter Romanowski earned a Bachelor of Arts in Justice Studies, focusing on Criminal Justice Systems and International Justice, from Montclair State University between 2015 and 2019. He further enhanced his skill set by completing a Nanodegree in Business Analytics from Udacity from 2020 to 2021. His educational background supports his analytical approach to customer success.