Ian Alexander
About Ian Alexander
Ian Alexander is the Head of Product Design at Kustomer, with over 15 years of experience in user experience and design leadership. He has held senior positions at major companies including IBM, Meta, and Mailchimp, and is recognized for his contributions to design across various industries.
Current Role at Kustomer
Ian Alexander serves as the Head of Product Design at Kustomer, a position he has held since 2023. In this role, he focuses on enhancing customer loyalty and product adoption through strategic design leadership. He has led the Kustomer design team during a significant transition following the company's divestiture from Meta, ensuring continuity and innovation in design practices.
Previous Experience at IBM
Prior to his current role, Ian Alexander worked at IBM as the Senior Director of User Experience from 2016 to 2018 in RTP, North Carolina. During his tenure, he contributed to various design initiatives and was recognized for his work, which helped shape user experience strategies within the organization.
Design Leadership at Meta
Ian held the position of Head of Product Design at Meta from 2022 to 2023. In this role, he managed design operations and led projects that aimed to enhance user experience across Meta's platforms. His leadership contributed to the development of innovative design solutions during his time with the company.
Consulting Role at UXtopian
From 2020 to 2021, Ian worked as a Design Maturity Consultant at UXtopian in Chapel Hill, North Carolina. In this capacity, he provided insights and strategies to improve design processes and maturity within organizations, leveraging his extensive experience in user experience design.
Educational Background
Ian Alexander studied at UMass Boston, where he focused on Fine Art and achieved proficiency in English. His educational background has informed his approach to design, emphasizing creativity and effective communication in user experience.