Jeremy Suriel
About Jeremy Suriel
Jeremy Suriel serves as the Chief Technology Officer at Kustomer, where he has worked since 2023. With over 20 years of experience in the tech industry, he has a strong background in software architecture and has co-founded several successful companies, including Kustomer and Assistly.
Work at Kustomer
Jeremy Suriel co-founded Kustomer in 2015, where he served as Chief Technology Officer until 2022. During his tenure, he played a pivotal role in developing the customer service platform, which emphasized user experience and integrated design principles with technology solutions. Kustomer was later acquired by Meta, reflecting its success in the enterprise tech market. In 2023, Suriel returned to Kustomer as Chief Technology Officer, continuing to lead technology initiatives in a remote capacity within the New York City Metropolitan Area.
Education and Expertise
Jeremy Suriel earned a Bachelor of Science degree in Computer Science and Mathematics from Stony Brook University, studying from 1992 to 1997. His educational background laid the foundation for his extensive experience in the tech industry, which spans over 20 years. Suriel has a strong focus on building scalable and secure software architectures, integrating design principles with technology solutions, and enhancing user experience.
Background
Suriel has held various significant roles in the tech industry, including Chief Architect at Airtime, Desk, and eAssist Global Solutions. He also served as Engineering Director at Meta from 2022 to 2023. His career began as a Software Engineer at eShare, where he contributed to large-scale chat solutions for customer support. His diverse experience includes working with notable companies such as AOL, Sprint, Dell, and Microsoft.
Achievements
Throughout his career, Jeremy Suriel has led technology teams through significant growth phases and acquisitions. He co-founded Assistly, which was acquired by Salesforce and became Desk.com. His leadership at Kustomer and other tech companies has contributed to the development of innovative solutions in customer service and enterprise technology.