Jillian Zatta
About Jillian Zatta
Jillian Zatta is a Senior Solutions Consultant currently working at Kustomer in Philadelphia, Pennsylvania. She has extensive experience in customer success and solutions consulting, having held various roles at companies such as Goldman Sachs, Meta, and LISNR.
Current Role at Kustomer
Jillian Zatta currently serves as a Senior Solutions Consultant at Kustomer, a position she has held since 2023. Based in Philadelphia, Pennsylvania, she utilizes her extensive background in customer success and solutions consulting to enhance client experiences and drive business outcomes. Her role involves collaborating with clients to understand their needs and providing tailored solutions that align with Kustomer's offerings.
Previous Experience in Customer Success
Prior to her current role, Jillian Zatta held several positions focused on customer success. She was the Director of Customer Success at LISNR from 2015 to 2017, where she managed customer relationships and ensured satisfaction. She later served as the Director of Customer Success at Reply.ai from 2018 to 2019, and as Head of Business Development & Customer Success from 2019 to 2020. These roles contributed to her expertise in managing customer journeys and driving engagement.
Professional Background in Consulting
Jillian Zatta has a strong background in consulting, having worked as a Solutions Consultant at Meta from 2022 to 2023. She also held a Solutions Consultant position at Kustomer from 2021 to 2022. Her experience in these roles involved analyzing client needs and delivering strategic solutions to optimize performance and achieve business goals.
Educational Qualifications
Jillian Zatta earned her Bachelor of Arts degree in History and Government from Skidmore College. She furthered her education by obtaining a Master of Business Administration (MBA) from Northwestern University's Kellogg School of Management, completing her studies from 2019 to 2021. Her educational background provides a foundation for her analytical and strategic skills in her professional roles.
Early Career at Goldman Sachs
Jillian Zatta began her career as a Human Capital Management Coordinator at Goldman Sachs, where she worked for one year from 2011 to 2012 in New York. This role introduced her to the financial services industry and provided her with insights into human capital management, which she later applied in her customer success and consulting roles.