Juan Sarabia
About Juan Sarabia
Juan Sarabia is a Customer Success Manager at Kustomer, where he has worked since 2023. He has a strong background in technology and customer success, with prior experience at major companies including Microsoft and Meta.
Work at Kustomer
Juan Sarabia has been serving as a Customer Success Manager at Kustomer since 2023. His role involves ensuring customer satisfaction and success through effective communication and support. He operates remotely from New York, United States, and has been in this position for one year.
Previous Experience at Microsoft
Juan Sarabia worked at Microsoft in various roles from 2014 to 2021. He began as a Product Advisor from 2014 to 2016 in Tysons Corner, Virginia. He then transitioned to New York, where he held multiple positions, including Customer Success Trainer from 2020 to 2021 and Service Advisor from 2016 to 2020. His experience at Microsoft spans a total of seven years.
Experience at Meta
Juan Sarabia served as a Customer Success Manager at Meta from 2021 to 2023. During his two years in this role, he focused on enhancing customer relationships and ensuring successful product adoption. His tenure at Meta contributed to his extensive experience in customer success within the tech industry.
Education and Expertise
Juan Sarabia earned an Associate's degree from Montgomery College, where he studied from 2009 to 2012. His educational background, combined with his strong expertise in technology, supports his effectiveness in customer success roles across various tech companies.
Language Proficiency
Juan Sarabia is fluent in English, Spanish, and Portuguese. This multilingual ability allows him to communicate effectively with a diverse customer base, enhancing his capability to address customer needs and concerns in various languages.