Megied Alkassab
About Megied Alkassab
Megied Alkassab is a Lead Solutions Engineer currently working at Kustomer in San Francisco, California. He has extensive experience in solutions engineering, having previously held positions at Freshworks, McWERK GmbH, Meta, and Apple.
Current Role at Kustomer
Megied Alkassab serves as the Lead Solutions Engineer at Kustomer, a position he has held since 2023. He is based in San Francisco, California. In this role, he is responsible for leading technical solutions and ensuring customer success through effective implementation of Kustomer's platform.
Previous Experience at Freshworks
Megied Alkassab worked at Freshworks in various capacities. He served as a Senior Solutions Engineer from 2019 to 2021, contributing to customer engagement and technical support in the San Francisco Bay Area. Prior to this, he was a Solutions Engineer at Freshworks from 2018 to 2019, where he focused on delivering solutions tailored to client needs.
Experience at McWERK GmbH
At McWERK GmbH, Megied Alkassab held the position of Solutions Engineer from 2014 to 2016 in Vienna. He was involved in developing solutions for clients during this time. Following this role, he took an educational and personal sabbatical from 2016 to 2018, allowing him to further his knowledge and skills.
Education and Academic Background
Megied Alkassab studied at Universität Wien, where he earned a Bachelor of Science (BSc) degree in Computer Science and Media. His studies spanned from 2009 to 2016, providing him with a solid foundation in technology and media applications.
Experience at Meta and Apple
Before his current role, Megied Alkassab worked at Meta as a Lead Solutions Engineer from 2022 to 2023 in San Francisco. He also has experience as an Apple Solutions Consultant from 2010 to 2014 in Vienna, where he provided technical support and solutions for Apple products.