Ritika Naik
About Ritika Naik
Ritika Naik is an Implementation Manager with a strong background in data analysis and proficient Excel skills. She has held various roles in the San Francisco Bay Area and has experience in the e-commerce industry, fitness instruction, and customer success.
Work at Kustomer
Ritika Naik currently serves as an Implementation Manager at Kustomer, a role she has held since 2021. In this position, she is responsible for overseeing the implementation of customer service solutions, ensuring that clients effectively utilize the platform. Her work is based in the San Francisco Bay Area, where she collaborates with various teams to enhance customer experiences.
Education and Expertise
Ritika Naik studied at Tufts University from 2010 to 2014, where she developed a strong foundation in psychology, statistics, and marketing. This educational background supports her analytical skills, particularly in data analysis and Excel, which are essential in her current roles. Additionally, she attended university prep, further preparing her for her professional journey.
Background in E-commerce and Customer Success
Before her current position at Kustomer, Ritika Naik worked in the e-commerce sector, specifically as an Implementation Consultant I and Customer Success Analyst at Salsify. Her experience included assisting brand manufacturers in launching their products online and optimizing their presence on digital shelves. She also held a role at Liberty Mutual Insurance as a Senior Associate in Umbrella Insurance, contributing to her diverse professional background.
Current Roles in Fitness
In addition to her work at Kustomer, Ritika Naik is actively involved in the fitness industry. She has been a Lead Instructor at Pure Barre since 2022 and has also served as a Barre Instructor since 2020. Furthermore, she has been a Fitness Instructor and Brand Ambassador for BollyX - The Bollywood Workout since 2015, showcasing her commitment to health and wellness.
Professional Experience Timeline
Ritika Naik has built a diverse career since graduating from Tufts University. Her professional timeline includes roles at Liberty Mutual Insurance from 2014 to 2017, followed by positions at Salsify from 2017 to 2019. She transitioned to Kustomer in 2021 and has since taken on additional responsibilities at Meta. Her varied experience reflects her adaptability and expertise across different industries.