Robert M. Rupprecht, MBA
About Robert M. Rupprecht, MBA
Robert M. Rupprecht, MBA, is a Manager of Technical Support with extensive experience in enhancing business processes and leading teams in the customer service sector. He has held various managerial roles at companies such as Meta and iCIMS, and he holds an MBA from Syracuse University.
Current Role at Kustomer
Robert M. Rupprecht currently serves as the Manager of Technical Support at Kustomer, a position he has held since 2023. In this role, he is responsible for overseeing the technical support team, ensuring that customer inquiries are addressed efficiently and effectively. His focus is on enhancing the support processes to improve customer satisfaction and operational efficiency.
Previous Experience at iCIMS
Rupprecht has extensive experience at iCIMS, where he held multiple roles over a span of six years. He served as Manager of Customer Success, Manager of Technical Account Management, and Manager of Technical Support from 2012 to 2018. His responsibilities included leading teams, managing customer relationships, and optimizing support processes. He also worked as a Senior Manager of Technical Account Management and Customer Success from 2018 to 2020.
Educational Background
Robert M. Rupprecht earned his Master of Business Administration (MBA) from Syracuse University - Martin J. Whitman School of Management, completing his studies from 2019 to 2021. Prior to that, he obtained a Bachelor of Science (BS) in Business Administration with a double concentration in Sport Management and Marketing from Seton Hall University, where he studied from 2003 to 2007.
Expertise in Business Processes
Rupprecht has a strong background in enhancing business processes to streamline operations and foster a positive working environment. He has experience in building strategic plans aimed at the growth and optimization of Customer Service teams, including Customer Support, Customer Success, and Technical Account Management. His leadership skills have enabled him to guide teams through daily functions while improving overall efficiency.
Career Progression
Rupprecht's career began at iCIMS as a Subject Matter Expert from 2007 to 2009. He then progressed to roles such as Training Specialists Team Lead from 2009 to 2011 and Technical Support Engineer Team Lead from 2011 to 2012. His diverse experience in technical support and customer success roles has contributed to his expertise in managing teams and enhancing customer experiences.