Clément Puzenat
About Clément Puzenat
Clément Puzenat is a Service Desk Analyst currently employed as an Information Technology Support Officer at the Australian Nursing & Midwifery Federation (Victorian Branch) in Melbourne, Australia. With a diverse background in IT support roles across various companies, he has developed strong skills in customer service and project coordination.
Current Role at Australian Nursing & Midwifery Federation
Clément Puzenat serves as an Information Technology Support Officer at the Australian Nursing & Midwifery Federation (Victorian Branch) in Melbourne, Australia. He has held this position since 2019, accumulating five years of experience in providing IT support. His responsibilities include managing hardware and software issues, ensuring efficient service delivery, and maintaining high standards of customer service.
Previous Experience in IT Support
Prior to his current role, Clément Puzenat worked in various capacities within the IT support field. He was a Service Desk and Network Analyst at SUEZ Australia & New Zealand for five months in 2017 and 2018. He also held the position of Business Engagement Lead at Qantas for three months in 2015. His experience includes roles at Fujitsu Australia Limited as a Desktop Engineer and Field Engineer, contributing to his extensive background in technical support.
Education and Training
Clément Puzenat completed his Bachelor's degree at Aristide Briand. Additionally, he studied at AFPA from 2009 to 2010, gaining further knowledge and skills relevant to his career in IT support. His educational background includes foundational studies at Ecole Primaire Victor Hugo, which contributed to his early development.
Skills and Professional Attributes
Clément Puzenat is recognized for his strong focus on customer service excellence, particularly in hardware and software support. He demonstrates a proactive and organized approach to project coordination, effectively managing tasks and prioritizing time. His hands-on personality aids in addressing challenges and delivering effective solutions in IT support roles.
Career Progression in IT
Clément Puzenat has a diverse career trajectory in the IT sector, having worked in various roles since 2010. His positions have included Help-Desk Support Level 1-2 and Team Leader at Help-Line in France, as well as multiple roles at Fujitsu Australia Limited, where he progressed from Desktop Engineer to Team Lead. This progression reflects his commitment to professional growth and adaptability in the field.