Dominic B.
About Dominic B.
Dominic B. is a Service Desk Coordinator based in Melbourne, Australia, with a diverse background in IT roles including Service Desk Analyst and Systems Administrator. He is currently pursuing a Bachelor's Degree in IT Security at Deakin University, expected to complete in 2026.
Current Role at LAB3
Dominic B. currently serves as a Service Desk Coordinator at LAB3, a position he has held since 2023. In this role, he is responsible for overseeing service desk operations, ensuring efficient support for users, and managing service requests. His experience in this position builds on his previous role at LAB3 as a Modern Workplace Analyst, where he worked for one year from 2022 to 2023.
Previous Experience in IT Support
Prior to his current role, Dominic B. worked as a Service Desk Analyst at Moula from 2020 to 2022. He also held a position at illion as a Service Desk Analyst from 2019 to 2020. His background in IT support includes significant experience in troubleshooting and user assistance, which has contributed to his effectiveness in service desk coordination.
Career in Development and Systems Administration
Dominic B. has a diverse background in technology, having worked as a Java Developer at Retail Zoo/Boost Juice for seven months in 2012. He later transitioned to Findex, where he served as a Systems Administrator from 2013 to 2017 and as a Forensic Services Officer from 2017 to 2019. This combination of development and systems administration experience has equipped him with a broad skill set in IT.
Education and Academic Pursuits
Dominic B. is currently pursuing a Bachelor's Degree in IT Security at Deakin University, with an expected completion date in 2026. His educational journey began at Carey Grammar, where he laid the foundation for his career in technology. His ongoing studies reflect his commitment to enhancing his expertise in the field of information technology.