Heena P.
About Heena P.
Heena P. is a Modern Workplace Analyst with over four years of experience in IT support and service delivery. She has worked at LAB3 since 2022, focusing on Microsoft 365 and Azure solutions, and holds a Bachelor's degree in Information Technology and a Master's degree in Computer Systems Networking.
Work at LAB3
Heena P. has been employed at LAB3 as a Modern Workplace Analyst since 2022. In this role, she collaborates with her team to design, implement, and support Microsoft 365 and Azure solutions tailored for various industries and sectors. Her focus is on enhancing productivity and collaboration through effective technology integration.
Previous Experience in IT Support
Before joining LAB3, Heena P. worked in several IT support roles. She served as an IT Support Specialist at Uniting from 2021 to 2022, and as a Service Delivery Officer at The Royal Women's Hospital from 2019 to 2021. Additionally, she worked at Red Energy as an Information Technology Service Desk member from 2018 to 2019. These positions contributed to her expertise in technical support and customer service.
Education and Expertise
Heena P. holds a Bachelor of Engineering in Information Technology from the University of Mumbai, where she studied from 2012 to 2015. She furthered her education by obtaining a Master's degree in Computer Systems Networking and Telecommunications from the Melbourne Institute of Technology, completing her studies from 2016 to 2018. She is also certified in Azure Fundamentals and is an (ISC)² Candidate.
Technical Skills and Specializations
Heena P. has developed a range of technical skills throughout her career. Her expertise includes Microsoft 365 administration, technical support, troubleshooting, and customer service. She is passionate about leveraging technology to improve productivity, collaboration, and security within organizations.
Professional Background
With over four years of experience in IT support and service delivery, Heena P. has built a solid foundation in the technology sector. Her career has encompassed various roles that have allowed her to gain valuable insights and practical knowledge in the field of information technology.