Jess Zara
About Jess Zara
Jess Zara is a Cloud Services Manager with extensive experience in service automation and technology adoption. She has held various roles at IBM and currently works at LAB3, focusing on empathetic leadership and advocating for mental health and women in technology.
Current Role at LAB3
Jess Zara serves as the Cloud Services Manager at LAB3, a position she has held since 2020. In this role, she focuses on process-oriented service scalability, stability, optimization, and automation. Her responsibilities include developing tailored technology adoption roadmaps that align with organizational culture. Jess emphasizes empathetic and authentic leadership to enhance business value in service operations.
Professional Experience at IBM
Jess Zara has extensive experience at IBM, where she held multiple roles from 2016 to 2020. She started as an Integrated Health Services Intern in Melbourne and progressed to Integrated Service Manager, Program Manager for Workplace Transition & Transformation, and Business Operations Specialist. Additionally, she co-led the Great Place to Connect employee engagement program and served as Graduate Project Executive Support. Her diverse roles contributed to her expertise in service management and operational efficiency.
Education and Qualifications
Jess Zara has a strong educational background. She studied Criminology at the University of Melbourne, earning a Bachelor of Arts (B.A.) from 2012 to 2014. She later pursued a Master of Management with a focus on Human Resources at the Melbourne Business School, completing her studies in 2016. Currently, she is studying Information Technology at RMIT University, where she is achieving a DevOps: Future Skills Short Course since 2020.
Previous Roles and Responsibilities
Before her current positions, Jess worked as an Administration Officer/Supervisor at Fishers Stores Consolidated Pty Ltd from 2011 to 2013. She also held various roles in student organizations, including Human Resource Officer and Director of Human Resources at the Students' Association of Management and Marketing. Additionally, she served as a Student Ambassador at the Australian Human Resources Institute (AHRI) during her studies at the University of Melbourne.
Advocacy and Leadership
Jess Zara is an advocate for mental health and empowerment of women in technology. She actively participates in leadership roles that promote these causes. Her approach to leadership is centered on empathy and authenticity, which she believes are essential for driving business value in service operations. Jess ensures that technology change strategies are in harmony with the organizational culture.