Justin Voss
About Justin Voss
Justin Voss is a Technology Delivery Manager specializing in Service Management at LAB3 in Melbourne, Australia. He has extensive experience in IT service management, having held various roles at companies including IBM and We Are Vivid.
Current Role at LAB3
Justin Voss serves as the Technology Delivery Manager - Service Management at LAB3, a position he has held since 2022. In this role, he manages the IT Service Management platform, ServiceNow, ensuring its optimal performance and adherence to regulatory compliance. He leads a 24x7 Level 1.5 Service Desk team, focusing on Azure DevOps, Modern Workplace solutions, Networking, and Device Management activities. Additionally, he acts as the Major Incident Manager, coordinating response and resolution efforts during critical incidents to minimize service disruptions.
Previous Experience at We Are Vivid
Prior to his current role, Justin Voss worked at We Are Vivid in various capacities. He served as the Risk & Quality Coordinator from 2020 to 2021 for 11 months, followed by a position as Compliance & Systems Manager from 2021 to 2022 for 7 months. Both roles were based in Echuca, Victoria, Australia, where he contributed to enhancing the organization's risk management and compliance frameworks.
Career Background at IBM
Justin Voss has extensive experience at IBM, where he held multiple roles over several years. He worked as a Customer Service Consultant from 2007 to 2009, then transitioned to Service Coordinator from 2009 to 2010. He continued to advance his career at IBM as a Problem Manager from 2010 to 2013, and later as Operations Manager from 2014 to 2016. He also served as Major Incident Review Manager for one year in 2013 to 2014, focusing on incident management and service continuity.
Educational Background
Justin Voss completed his secondary education at St. Patrick’s College, where he achieved his Victorian Certificate of Education (VCE) from 1993 to 1999. This foundational education provided him with the skills necessary for his subsequent career in technology and service management.