Sangeetha Ramani
About Sangeetha Ramani
Sangeetha Ramani serves as the Service Management Lead at LAB3, where she focuses on enhancing service delivery through effective management processes. With extensive experience in change management and service delivery across various organizations, she has developed strong stakeholder relationships and drives improvement initiatives.
Current Role at LAB3
Sangeetha Ramani serves as the Service Management Lead at LAB3, a position she has held since 2021. In this role, she focuses on integrating and supporting systems availability and performance. She implements effective Incident, Release, and Service Level Management processes to enhance service delivery. Sangeetha collaborates with internal stakeholders to establish Service Level frameworks, ensuring that the organization meets its service commitments.
Previous Experience at Fujitsu Australia Limited
Before joining LAB3, Sangeetha worked at Fujitsu Australia Limited as a Change and Release Manager from 2013 to 2017. During her four years in this role, she operated in Melbourne, where she was responsible for managing change and release processes. This experience contributed to her expertise in service management and change management within the IT sector.
Career at Australian Pharmaceutical Industries (API)
Sangeetha held multiple roles at Australian Pharmaceutical Industries (API). She worked as a Change Release and Transition Manager for six months in 2017 and later served as the Service Management Lead from 2018 to 2021. In these positions, she was involved in managing service transitions and leading service management initiatives, further developing her skills in stakeholder engagement and service delivery.
Experience at IBM Global Services
Sangeetha's career includes significant experience at IBM Global Services. She worked as a Change Manager - ITSM from 2007 to 2010, followed by a role as a Service Delivery Quality Analyst from 2010 to 2011. These positions provided her with a strong foundation in IT service management, quality assurance, and change management processes.
Education Background
Sangeetha Ramani studied at Avila Convent, where she gained foundational knowledge that supports her career in service management and IT. Her educational background complements her extensive professional experience in the technology and service management sectors.