Willer Santana
About Willer Santana
Willer Santana is a Technical Business Analyst with extensive experience in the airline industry, particularly in configuring and implementing SaaS platform applications. He holds multiple degrees, including an MBA and a Master's in Information Systems, and has worked for notable companies such as GOL Linhas Aéreas and Lab49.
Work at Lab49
Willer Santana has been employed at Lab49 as a Technical Business Analyst since 2021. In this role, he focuses on configuring, implementing, maintaining, and improving international SaaS platform applications specifically tailored for the airline industry. His expertise includes overseeing the entire end-to-end implementation cycle, which encompasses scoping, development, testing, risk and issue management, and the transition to business-as-usual operations.
Previous Experience at GOL Linhas Aéreas
Willer Santana has extensive experience at GOL Linhas Aéreas, where he held various positions over a span of several years. He served as a Senior Business Analyst from 2016 to 2018 and as a Business Analyst from 2014 to 2016, both roles based in São Paulo, Brazil. He began his career at GOL as a Business Analyst Intern from 2012 to 2013. During his tenure, he contributed to significant projects, including the development of a reference architecture for the digital channel's domain.
Education and Expertise
Willer Santana has a solid educational background in business and technology. He earned a Master of Business Administration (MBA) in Business Administration and Management from Universidade Presbiteriana Mackenzie from 2016 to 2017. He also holds a Master in Information Systems from Central Queensland University, completed from 2019 to 2021. Additionally, he obtained a Bachelor's degree in Information Systems from Universidade Presbiteriana Mackenzie, studying from 2010 to 2015. He studied English Language and Literature at Navitas in 2011.
Project Management and Governance Knowledge
Willer Santana possesses a strong understanding of governance frameworks and project management methodologies. He is familiar with PMOs and various project/change management frameworks, including Waterfall, Agile, and Prince2. His knowledge in these areas supports his ability to manage complex projects effectively and ensure alignment with organizational goals.
Technology Strategy Development
Willer Santana has experience in proposing technology strategies for various business applications. Notably, he developed a technology strategy for a Financial Exchange gateway in the Brokerage Business of a digital asset exchange. His work reflects a deep understanding of the technology landscape and its application within the financial sector.