Adam Souza
About Adam Souza
Adam Souza is a Senior IT Support Manager at Labelbox, where he leads the development of a zero-touch IT support approach and ensures compliance with security standards. He has extensive experience in IT support and vendor management, having worked for companies such as Autodesk and Whole Foods Market.
Current Role at Labelbox
Adam Souza serves as the Senior IT Support Manager at Labelbox, a position he has held since 2021. In this role, he focuses on creating a user-first IT experience by leveraging the latest technology and software. He is responsible for managing the contract lifecycle for numerous vendors and collaborates with third parties to ensure global IT success. Adam's work emphasizes compliance with industry standards such as SOC2, ISO27001, and HIPAA, while implementing security best practices across the organization.
Previous Experience in IT Support
Prior to his current position, Adam Souza worked at Autodesk in various roles. He was an IT Support Specialist from 2019 to 2020, where he provided technical support and solutions. Before that, he served as an IT Vendor Manager for four months in 2020, overseeing vendor relationships and ensuring service quality. His earlier experience includes a six-month tenure as an IT Technician at PlanGrid, an Autodesk company, and a three-year role as a Technical Consultant at ADVANTAGE MICROSYSTEMS.
Educational Background
Adam Souza earned a Bachelor of Arts in Communication and Media Studies from Bridgewater State University. His education provided him with a foundation in effective communication and media technologies, which he applies in his IT support and management roles.
Focus on Zero-Touch IT Support
In his current role, Adam leads the development of a zero-touch IT support approach. This initiative emphasizes security by design in all systems and procedures, aiming to streamline IT support processes while enhancing security measures. His focus on creating efficient and secure IT environments reflects his commitment to improving organizational IT practices.
Experience in Data and Technology
Before entering the IT support field, Adam Souza worked at Whole Foods Market as a Data and Technology Specialist from 2011 to 2015. In this role, he gained experience in managing data and technology solutions, which contributed to his technical expertise and understanding of IT operations.