Samantha Benson
About Samantha Benson
Samantha Benson is a Customer Support Supervisor at Labviva, where she has worked since 2024. She has extensive experience in customer support and management, having held various roles in companies such as Profitero and Centage.
Work at Labviva
Samantha Benson has been serving as the Customer Support Supervisor at Labviva since 2024. In her role, she has developed a training program for new hires, which has successfully reduced onboarding time by 20%. Additionally, she implemented a new customer feedback system that led to a 15% improvement in customer satisfaction scores within the first six months. Samantha also participated in a panel discussion on customer support innovation at the 2023 SaaS Customer Experience Summit, showcasing her commitment to enhancing customer support practices.
Previous Experience in Customer Support
Before joining Labviva, Samantha Benson held several positions in customer support. She worked at Centage as the Manager of Support Services from 2020 to 2024. Prior to that, she was the Global Customer Support Manager at Profitero from 2019 to 2020. Earlier in her career, she served as a Client Services Advisor at PG Calc from 2013 to 2018 and as a Customer Success Specialist at Profitero from 2018 to 2019. Her diverse experience has contributed to her expertise in customer support management.
Education and Certifications
Samantha Benson has a strong educational background in music and project management. She earned a Bachelor of Music in Music Performance and Education from Appalachian State University (2003-2007), followed by a Master of Music from the University of Hartford (2007-2009). She also studied at Boston University, where she achieved a Performance Diploma in Music Performance (2009-2011). In 2022, she completed the Google Project Management Certificate through Coursera, enhancing her skills in project management.
Community Involvement and Mentorship
Samantha actively volunteers as a mentor for aspiring customer support professionals through a local community program in Medford, Massachusetts. Her involvement in mentorship reflects her dedication to fostering the next generation of customer support leaders and sharing her knowledge and experience in the field.
Contributions to Industry Knowledge
Samantha Benson has contributed to the body of knowledge in customer support through her involvement in writing a white paper on best practices for scaling customer support teams in B2B SaaS companies. This contribution highlights her commitment to improving industry standards and practices.