Wendy Mc Eleney, MBA
About Wendy Mc Eleney, MBA
Wendy Mc Eleney, MBA, is a Senior Customer Success Manager at Labviva in Boston, Massachusetts, with extensive experience in account management and client services. She holds a Bachelor's degree from Trinity College-Hartford and an MBA in International Business and Management from San Francisco State University.
Work at Labviva
Wendy Mc Eleney has been serving as the Senior Customer Success Manager at Labviva since 2021. In this role, she is responsible for leading client service teams and ensuring customer satisfaction. Her expertise in account management and process optimization supports her efforts to enhance client experiences and drive operational success. Based in Boston, Massachusetts, Wendy has been instrumental in implementing strategies that align with Labviva's goals.
Education and Expertise
Wendy Mc Eleney holds a Bachelor's degree from Trinity College-Hartford and an MBA in International Business and Management from San Francisco State University. Her educational background provides a solid foundation for her professional expertise in account management, process optimization, and cross-functional collaboration. This combination of education and experience equips her to effectively manage client relationships and lead teams.
Background
Wendy Mc Eleney has a diverse professional background with significant experience in client services and operations. Before joining Labviva, she worked in various roles across multiple organizations. Her career includes positions at Nokia, MobileFuse, CNET Networks, Vivoom, Inc., and Poynt Corporation. This extensive experience in the Greater Boston Area and beyond has contributed to her strong skill set in analytics and product enhancements.
Previous Work Experience
Wendy Mc Eleney has held several key positions prior to her current role at Labviva. She worked at Nokia as Manager of Advertising Operations and Client Services from 2006 to 2010. Following that, she served as VP of Advertising Operations and Client Services at MobileFuse from 2012 to 2016. Additionally, she was a Program Manager at CNET Networks from 2004 to 2006, and held the position of VP of Client Services and Operations at Vivoom, Inc. from 2017 to 2020. Her experience spans various aspects of client services and operations management.
Skills and Specializations
Wendy Mc Eleney possesses a range of skills that enhance her effectiveness as a Senior Customer Success Manager. Her expertise includes account management, process optimization, and cross-functional collaboration. Additionally, her strong background in analytics and product enhancements allows her to guide strategic vision and build operational teams. These skills are essential for driving client success and achieving organizational objectives.