Alvin Tan

Customer Experience Service Associate @ Ladder

About Alvin Tan

Alvin Tan is a Customer Experience Service Associate at Ladder Insurance, where he has worked since 2021. He has a background in the personal line insurance industry and holds a Bachelor of Business Administration from San Jose State University.

Work at Ladder Insurance

Alvin Tan has been employed at Ladder Insurance as a Customer Experience Service Associate since 2021. In this role, he focuses on enhancing customer interactions and ensuring satisfaction within the insurance sector. His responsibilities include addressing customer inquiries and providing support to improve overall service delivery.

Previous Experience in Insurance

Before joining Ladder Insurance, Alvin worked at Newfront Insurance in various capacities. He served as a Client Service Associate from 2019 to 2020, followed by a role as an Associate Account Manager from 2020 to 2021. His experience at Newfront Insurance contributed to his understanding of client needs and operational processes within the insurance industry.

Education and Qualifications

Alvin Tan studied at City College of San Francisco, where he achieved a degree in International Business from 2015 to 2017. He furthered his education at San Jose State University, obtaining a Bachelor of Business Administration with a focus on Global Operation Management from 2017 to 2019. This educational background supports his expertise in customer service and operational processes.

Skills and Expertise

Alvin possesses a strong background in process documentation within the personal line insurance industry. He demonstrates proficiency in Microsoft Excel, which he utilizes for various operational tasks. Additionally, he holds life insurance licenses in both New York and California, enhancing his qualifications in the insurance field.

Multilingual Proficiency

Alvin Tan is multilingual, with proficiency in English, Mandarin, Taiwanese, and Indonesian. This language skill set enables him to communicate effectively with a diverse range of clients and enhances his ability to provide customer support in a multicultural environment.

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