Joel Gyolai
About Joel Gyolai
Joel Gyolai is a ServiceNow Platform Owner at Laitram, with extensive experience in ServiceNow and related technologies. He previously held leadership roles at Virteva and Crossfuze, and has a background in technical consulting and development.
Current Role at Laitram
Joel Gyolai serves as the ServiceNow Platform Owner at Laitram, a position he has held since 2020. In this role, he is responsible for overseeing the ServiceNow platform, ensuring its effective implementation and integration within the organization's operations. His expertise in ServiceNow allows him to develop custom solutions tailored to the company's needs.
Previous Experience at Virteva
Prior to his current role, Joel worked at Virteva as the Practice Lead for ServiceNow from 2015 to 2019. During his four years in this position, he was based in Minneapolis, Minnesota, where he led initiatives to enhance ServiceNow practices and improve client service delivery.
Educational Background in Management Information Systems
Joel Gyolai earned his Bachelor of Business Administration (BBA) in Management Information Systems from the University of Minnesota Duluth. His studies spanned from 2006 to 2010, providing him with a solid foundation in information systems and business management.
Technical Skills and Expertise
Joel possesses a range of technical skills, particularly in integrating Jira with the ServiceNow platform. He is proficient in multiple programming languages, including Ruby/Ruby on Rails and VB.NET. His experience includes creating custom workflows and UI Actions on the ServiceNow platform, as well as developing custom solutions such as ACLs, Inbound Actions, and Email Notifications.
Professional Development and Training
Joel has completed advanced training in ServiceNow Orchestration and ServiceNow Discovery. This training enhances his ability to implement complex workflows and improve the efficiency of ServiceNow operations within organizations.