Mikayla Frankmore
About Mikayla Frankmore
Mikayla Frankmore is a Customer Success Manager with a strong background in business and media studies. She has extensive experience in customer success for multimedia products and has consistently achieved high performance metrics in her current role at Lambda.
Work at Lambda
Mikayla Frankmore has been serving as a Customer Success Manager at Lambda since 2021. In this role, she focuses on ensuring customer satisfaction and success with the company's products. She has specialized in customer success for multi-media products, including Apple Routers, Apple TV, and Homepod. Mikayla has consistently maintained above-average performance metrics in her position, demonstrating her effectiveness in managing customer relationships and delivering support.
Education and Expertise
Mikayla Frankmore holds a Master of Business Administration (MBA) from Colorado State University, which she completed from 2017 to 2019. She also earned a Bachelor of Arts in Film and Media Studies from Arizona State University, where she studied from 2012 to 2016. Additionally, she achieved a degree in Business with an emphasis in Sports Media from the W. P. Carey School of Business at Arizona State University during the same period. Her educational background equips her with a diverse skill set applicable to her current role.
Background
Before joining Lambda, Mikayla Frankmore gained valuable experience in various roles. She worked as a Business Affairs Coordinator at Apple from 2015 to 2021, where she developed expertise in customer success for multi-media products. Prior to that, she served as a Social Media Specialist at Arizona State University for eight months in 2012-2013 and worked as a Receptionist at Coulter Motor Company from 2013 to 2015. These positions contributed to her understanding of customer engagement and support.
Achievements
In her role as Customer Success Manager at Lambda, Mikayla Frankmore has consistently achieved high customer satisfaction ratings, surpassing the average metrics of her peers. Her ability to configure and troubleshoot wireless networks further enhances her effectiveness in supporting customers. Mikayla's performance metrics reflect her commitment to delivering quality service and maintaining strong customer relationships.