Steven Barros
About Steven Barros
Steven Barros is a Customer Success Associate at Lambda, where he has worked remotely since 2022. He has a diverse background in customer service and operations, including roles at AMC Theatres, Apple, Starbucks, and Otterbein University.
Work at Lambda
Steven Barros has been employed at Lambda as a Customer Success Associate since 2022. In this role, he focuses on enhancing customer experiences and ensuring satisfaction with the company's products and services. His remote position allows him to engage with clients effectively, providing support and solutions tailored to their needs.
Previous Experience
Before joining Lambda, Steven Barros held various positions that contributed to his customer service skills. He worked as an Assistant Operations Manager at AMC Theatres from 2012 to 2013, where he managed operations in Easton Town Center. He also served as a Senior Technician at Apple from 2014 to 2022, where he provided technical support and solutions. His experience includes a role as a Barista at Starbucks from 2013 to 2014 and as an Orientation Leader at Otterbein University from 2010 to 2011.
Education and Expertise
Steven Barros studied Vocal Music at Otterbein University, where he earned a Bachelor of Arts degree from 2008 to 2012. His education provided a foundation for his communication skills, which are essential in customer service roles. Additionally, he completed a three-week intensive training program to become an Apple Certified Mac and iOS Technician, enhancing his technical expertise.
Achievements in Customer Service
During his tenure at Apple, Steven Barros assessed the support needs of nearly 3,000 customers in 2017, showcasing his ability to understand and address customer concerns effectively. He played a key role in the Genius Bar's success during the iPhone Battery Replacement Program, contributing to a record number of in-store repairs. Furthermore, he accomplished a 34-point increase in customer satisfaction as measured by Net Promoter, reflecting his commitment to enhancing customer experiences.