Diana Kerian
About Diana Kerian
Diana Kerian serves as the Director of Training and Quality Assurance at Lamps Plus, a position she has held since 2022. She previously worked at the same company for 11 years in various roles, including Internet Training Manager and Senior Internet Manager.
Current Role at Lamps Plus
Diana Kerian serves as the Director of Training and Quality Assurance at Lamps Plus. She has held this position since 2022. In this role, she is responsible for overseeing training programs and ensuring quality standards are met across the organization. Her leadership aims to enhance employee performance and improve customer satisfaction.
Previous Experience at Lamps Plus
Before her current role, Diana Kerian worked at Lamps Plus in various capacities. From 2011 to 2022, she served as the Internet Training Manager, where she focused on developing training initiatives for online operations. Additionally, from 2017 to 2022, she held the position of Senior Internet Manager, Training and Quality Assurance, contributing to the training and quality assurance efforts for the internet division.
Professional Background
Diana Kerian has extensive experience in training and quality assurance within the retail sector. Her tenure at Lamps Plus spanned over a decade, during which she developed a deep understanding of the company's operations and training needs. Her background includes a focus on internet sales and customer service training.
Expertise in Training and Quality Assurance
Diana Kerian's expertise lies in training program development and quality assurance processes. She has worked on initiatives to enhance employee skills and improve service delivery. Her role involves assessing training effectiveness and implementing strategies to maintain high-quality standards in customer interactions.