Jennifer Wilkerson
About Jennifer Wilkerson
Jennifer Wilkerson is an Account Manager at Lamps Plus, where she has worked since 2013. She has previous experience in customer service and team leadership roles at MSC Industrial Supply Co. and West Corporation.
Work at Lamps Plus
Jennifer Wilkerson has been employed at Lamps Plus as an Account Manager since 2013. In this role, she is responsible for managing client accounts, ensuring customer satisfaction, and fostering relationships with clients. Her tenure at Lamps Plus has spanned over 11 years, during which she has contributed to the company's growth and customer service initiatives.
Previous Experience at MSC Industrial Supply Co.
Prior to her current position, Jennifer worked at MSC Industrial Supply Co. as a Senior eCommerce Customer Service Representative from 2008 to 2012. During her four years in this role, she was based in Fernley, NV, where she focused on providing support for eCommerce operations and enhancing the customer experience.
Experience at West Corporation
Jennifer's career includes a position at West Corporation, where she served as the Business End User Care Team Lead from 2006 to 2008. In this role, she worked in Reno, Nevada, leading a team that provided customer care services, contributing to the overall efficiency and effectiveness of the business's customer support operations.
Education and Expertise
Jennifer Wilkerson studied at California State University, Monterey Bay, where she gained knowledge and skills relevant to her career. Additionally, she attended College of the Canyons, where she studied Photojournalism and earned a Certificate from 2003 to 2005. This educational background supports her expertise in customer service and account management.