Mary Ambaryan
About Mary Ambaryan
Mary Ambaryan serves as the Director of Internet Operations at Lamps Plus, where she has worked since 2022. With a background in psychology and extensive experience in e-commerce and customer relationship management, she has significantly contributed to enhancing customer service strategies and the company's online presence.
Work at Lamps Plus
Mary Ambaryan has been with Lamps Plus since 1994, initially serving as Senior Operations Manager until 2022. In this role, she contributed to various operational strategies and customer service enhancements. In 2022, she transitioned to the position of Director of Internet Operations, where she focuses on improving the company's online presence and customer engagement. Her extensive experience in e-commerce and customer relationship management has been instrumental in driving growth and refining customer service strategies at Lamps Plus.
Previous Experience at Sears, Roebuck and Co.
Before her long tenure at Lamps Plus, Mary Ambaryan worked at Sears, Roebuck and Co. for one year from 1993 to 1994. During her time there, she was involved in call center operations, gaining valuable experience in customer service and communication. This early experience laid the groundwork for her future roles in operations and customer relationship management.
Education and Expertise
Mary Ambaryan graduated from California State University-Northridge with a Bachelor's degree in Psychology. The university is recognized for its robust business and management programs, which provided her with a solid foundation for her career in operations and customer service. Her educational background, combined with her extensive experience in e-commerce, equips her with the skills necessary to excel in her current role.
Background
Mary Ambaryan has over 30 years of experience in operations and customer service. Her career began at Sears, Roebuck and Co. and has since evolved at Lamps Plus, where she has held multiple roles. Her background in psychology contributes to her understanding of customer behavior and service strategies, enhancing her effectiveness in her current position.
Achievements in Customer Service Strategies
In her role at Lamps Plus, Mary Ambaryan has played a key role in enhancing customer service strategies. She leverages her skills in customer relationship management to improve customer interactions and satisfaction. Her contributions have been significant in shaping the company's approach to online customer engagement and service delivery.